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FAQ

HOW DO I ORDER AND PAY?:

  1. Simply choose the items you like, choose the quantity and click the "add to cart" button. 
  2. Once you are happy with your selection click the "proceed to checkout" button. Fill in your details as instructed via our secure checkout (the https in the address bar ensures all information is highly encrypted) 
  3. You can pay via Paypal if you have a Paypal account OR credit card Eway secure checkout, or Paypal credit card payments. 
  4. Once payment is complete you will receive an invoice from us. (be sure to check your spam folder if you haven't received it!)
  5. Once that is all done you will receive another email from us when your products have been shipped!

WHERE ARE YOU LOCATED?:

New York State, USA

CAN I PICK UP MY ORDER FROM YOUR WAREHOUSE?:

At the moment we are an online store only and pick up is unavailable. By operating online only we offer cheaper prices to our customers.

WHY DO YOU SELL BRAZILIAN QUALITY COWHIDES?

Brazilian cowhide rugs are widely recognized as the world's most superior quality cowhide. Their tanning processes are of the highest standard, and Brazilian cowhides are the most luxurious and supple looking. We work with top tanneries to source our rugs for Cowhide Rugs Online.

A lesser quality cowhide such as thos from other regions may have a bad chemical odour or display a duller or stiff coat which will over time deteriorate in quality. A top quality cowhide that has been tanned properly will provide longevity underfoot and have a lustre to them, as our hides do.

I AM LOOKING FOR A PARTICULAR RUG / CUSHION SIZE or COLOR...DO YOU HAVE ONE IN STOCK?:

The photos we have on our website are of actual rugs in our range and whilst catering to natural variance we hand pick our rugs to ensure we bring you a well represented product. If you are after a particular size to fit a room or perhaps a you wish for a particular balance of color - simply send us a message via our Contact Page and we will get back to you as soon as we can.

 

 I'M BUYING THIS AS A GIFT, DO YOU DO GIFT VOUCHER?

We certainly do! Simply click here and you can purchase a gift voucher for any amount you desire! This can then be used at checkout by the recipient to ensure they choose the perfect rug for their taste!  We will even email the gift certificate through to the recipient for you :) What's more, the gift certificates are valid for a period of 12months from purchase!

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?:

We receive a lot of orders, but generally process them within 48-72 hours (on business days). We offer a variety of UPS shipment options at checkout to ensure you receive your order in a quick and timely fashion. 

DO YOU SHIP INTERNATIONALLY?:

Currently we just ship free via UPS, USA wide. If you are based in Canada, do feel free to enquire with us INFO@COWHIDERUGSONLINE.COM about a specific UPS quote price to your location. We currently do not ship elsewhere.

For Australian customers, please refer to our Australian website, see HERE for more information.

 

WHAT IF I CHANGE MY MIND?:

Shop with complete peace of mind. If you are not completely satisfied with your particular purchase, we're sorry to hear that, however, simply get in touch with us at: info@cowhiderugsonline.com within 14 days of receiving your order to discuss an exchange, or refund. Note: restocking fee applies for change of mind.

You will be issued with a #RA return code, unique to your order. Simply return the item to us in its original unmarked condition within 14 days of receiving your rug. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that provides a tracking number and insures you for the value of the goods ( We recommend UPS or USPS ).


Returned items must be unused and unmarked to warrant an exchange or refund. We will issue a refund, excluding a 10% restocking fee (please note return delivery charges are only refundable where incorrect or faulty goods have been received. Please send non-express, standard shipping). Alternatively, we will also be happy to exchange your cowhide rug for another one so you are satisfied with your selection. A 10% restocking fee applies and will need to be paid. We will then re-deliver the new chosen items, inclusive of free delivery as the first package sent out was too.

Please note: 
Due to each rug being a unique natural and one-of-a-kind product, they do vary in pattern, shape, and colour slightly. They may have some markings such as brandings or scars, or some discolourations which is natural being a non-man made product. Also note, some thinning of the hair in the hindleg region is natural to all cowhide rugs. This is to be expected and not deemed a fault. If you are after a particular rug please get in touch and we will see if we have something close to what you are looking for!

 

ARE THE PHOTOS OF ITEMS I SEE ON YOUR WEBSITE, YOUR PRODUCTS?:

They most certainly are! To help understand the size of our rugs we have photographed our rugs showing a magazine sitting on it, to give a good sense of proportion and scale. Of course, all rugs and cushions are natural products and individual thus slight variations in size and colour may occur. Be assured that we will do our best to hand select products as close as possible to the representation on our site. 

 

HOW DO I CARE FOR MY RUG?:

Vacuum and rotate the rug regularly. Hides have natural oils which resist staining. Dry spots; remove immediately by scraping carefully towards the middle of the spot. Wet spots; do not rub. Absorb with paper towels, damp with cloth with a water/white vinegar solution OR mild detergent solution. Or use a soft brush to rub gently along the grain of the hair. Professional carpet cleaning when needed. You can use a leather spray protectant on your rug especially light coloured rugs, however make sure it is compatible for leather or suede.

We recommend rotating your hide every 3 months in high traffic areas and not placing your cowhide in direct sunlight. Do not ever soak cowhide rugs in water or wash them - as water can damage them.

 

ANY OTHER QUESTIONS?

Fel free to email us at: info@Cowhiderugsonline.com or fill in a contact form here

 

 

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All content included on CowhideRugsOnline.com website or associated social media sites managed by Cowhide Rugs Online, such as text, graphics, photos, logos, button icons, images, is the sole property of Cowhiderugsonline.com and is protected by United States and international copyright laws and may not be replcated or used on any website or social media website unless prior permission is granted for the use of such content, by Cowhide Rugs Online. All photography is owned by CowhideRugsOnline.com and may not be altered, cloned or copied for the use by any 3rd party not run by Cowhide Rugs Online without approval to do so.